PATRICK GILLES GALLANT
My whole life, I’ve found fulfillment in helping others get the most out of their technology. From roles as the token tech guy at family parties to professional support positions; going home after helping others solve tech issues and find new solutions always feels like a day well spent. This passion, as well as experience in high pressure situations working in market data support at Fidessa and experience finding CRM solutions for customers at Salesforce, drive me to produce good work in the tech space. Looking for opportunities in Customer Success, DevOps, and UX/UI research and design.
WORK EXPERIENCE
1/2022—08/2022
Software Engineer II, DataChat — Madison, WI
-Developed full stack data analytics and visualization tools using Python, React, JavaScript, HTML, and SCSS
-Assisted in product design decisions and participate in UX/UI planning and testing
-Planned and developed side projects for UX research, collecting and analyzing customer usage data
-Assisted in product design decisions and participate in UX/UI planning and testing
-Planned and developed side projects for UX research, collecting and analyzing customer usage data
10/2019—1/2022
Developer Support Engineer, Salesforce — Chicago, IL
-Assisted customers in developing customizations to tailor the Salesforce CPQ package to their business
-Created and maintain documentation for the Salesforce CPQ package
-Worked with the product team to identify, prioritise, and communicate with customers about the status of bugs and product enhancements
-Created and maintain documentation for the Salesforce CPQ package
-Worked with the product team to identify, prioritise, and communicate with customers about the status of bugs and product enhancements
12/2018—10/2019
Technical Support Specialist, Fidessa — Chicago, IL
-Developed apps and tools for both internal use and client use to compliment functionality of products
-Took calls and assisted clients in utilising our software to its fullest potential
-Worked with other internal teams to research, develop, and test potential new features for our software suite
-Took calls and assisted clients in utilising our software to its fullest potential
-Worked with other internal teams to research, develop, and test potential new features for our software suite
05/2012—08/2017
Technical Support—Intern, Fidessa PLC — Chicago, Il
-Developed web apps and internal tools using Apache Tomcat, Java servlets, Vue.js, and JQuery to display and manipulate market data and system diagnostics
-Worked to prepare client systems for the launch of a new exchange in Mexico
-Worked to prepare client systems for the launch of a new exchange in Mexico
05/2018—08/2018
05/2017—08/2017
05/2017—08/2017
Software Developer—Intern, OSIsoft LLC — Philadelphia, PA
-Worked in an agile development environment on the User Experience team
-Wrote and maintained JavaScript unit tests using Jasmine
-Developed an interface using JavaScript, HTML, and CSS to download all data
displayed on a web page as a .csv file and wrote the C# server code to create and send the file to an endpoint
-Wrote and edited automated server side tests to run nightly using Selenium
-Worked with other interns and co-ops to develop new color picker for web-based client
-Wrote and maintained JavaScript unit tests using Jasmine
-Developed an interface using JavaScript, HTML, and CSS to download all data
displayed on a web page as a .csv file and wrote the C# server code to create and send the file to an endpoint
-Wrote and edited automated server side tests to run nightly using Selenium
-Worked with other interns and co-ops to develop new color picker for web-based client
EDUCATION
08/2015—12/2018
in progress
in progress
B.S., Computer Science with a Digital Studies Certificate, University of Wisconsin-Madison
Google UX Design Professional Certificate
Google UX Design Professional Certificate
VOLUNTEER/LEADERSHIP
05/2016—12/2018
Fundraising Chair, UW-Madison Water Polo Club — Madison, WI
-Applied for grants from University and other organizations
-Managed team fundraisers (eg. apparel orders, skill clinics)
-Managed team fundraisers (eg. apparel orders, skill clinics)
04/2015
Liberty in North Korea, Saint Viator High School — Arlington Hts., IL
-Raised over $3,000 to fund the rescue of a North Korean refugee
-Organized guest speakers to educate students, faculty, and staff about the situation in North Korea
-Organized guest speakers to educate students, faculty, and staff about the situation in North Korea
06/2014—07/2014
Peacebuilders Initiative, Catholic Theological Union — Chicago, IL
-Traveled to St. Martin de Porres House of Hope (south side of Chicago) to tutor children whose mothers were recovering from drug addictions
OTHER RELEVANT EXPERIENCE
-Built this website
-Started and manage amateur esports team winning thousands in cash and scholarships for our players
-Two-day Samsung seminar on mobile app development
-Started and manage amateur esports team winning thousands in cash and scholarships for our players
-Two-day Samsung seminar on mobile app development
SKILLS AND INTERESTS
-Java, C, Python, C#, JavaScript, HTML, CSS, jQuery, AngularJS, Bootstrap, Vue.js, React, SQL, Adobe XD, Figma
-Photography and editing with Adobe Photoshop, Lightroom, Illustrator, GIMP, RawTherapee
-Soccer, Coffee Roasting, Camping and National Parks
-Photography and editing with Adobe Photoshop, Lightroom, Illustrator, GIMP, RawTherapee
-Soccer, Coffee Roasting, Camping and National Parks
PORTFOLIO
